1. Who we are
ShopSiteHQ is a product of LeadingLocal LLC,
an Oregon limited liability company. This Privacy Policy explains what
information we collect when you visit shopsitehq.com or use our Service, how we
use it, and the choices you have.
2. What we collect
We collect the following categories of information:
- Information you give us. Name, business name, phone number,
email address, mailing address, photos of your shop, owner story, services and
vehicles you specialize in, color and font preferences, revenue range, existing
website URL, and similar information submitted through our intake form or in
conversations with us.
- Payment information. Card details are collected and processed
directly by Stripe. We do not store full card numbers; we receive only a token
and the last four digits for receipting.
- Usage information. Pages viewed, links clicked, IP address,
browser type, device type, referring URL, and approximate location, collected
through standard web logs and analytics tools.
- Cookies and similar technologies. We use a small number of
first-party cookies to remember your intake progress and to power analytics.
You can disable cookies in your browser, but parts of the Site may not function
properly.
- Session activity. Our analytics provider may record anonymized
session activity (mouse movement, clicks, page navigation) to help us debug
usability issues. Form field inputs are masked by default and never recorded.
3. How we use it
We use the information we collect to:
- Build, host, and maintain the website and CRM workspace you've signed up for;
- Communicate with you about your account, the Service, and scheduled calls;
- Process payments and prevent fraud;
- Improve the Service and develop new features;
- Comply with legal obligations and enforce our Terms.
We do not sell your personal information. We do not use your customer or shop
data to train third-party AI models.
4. Who we share it with
We share information only with service providers that help us operate the
Service, and only to the extent needed for them to perform their function:
- Stripe — payment processing
- GoHighLevel — CRM, calendar, and messaging infrastructure
- Cloudflare — website hosting, DNS, and CDN
- Google — analytics, fonts, and (where you opt in) Google Business Profile data
- Anthropic and similar AI providers — generating site content from your intake responses
- Email and SMS providers — sending booking confirmations, receipts, and updates
We may also disclose information if required by law, to respond to lawful
requests, or to protect the rights, property, or safety of LeadingLocal LLC,
our customers, or the public.
5. How long we keep it
We keep your information for as long as your subscription is active and for a
reasonable period afterward to fulfill legal, accounting, and dispute-resolution
needs. Intake submissions that do not result in a paid subscription are retained
for up to 24 months and then deleted. Payment records are retained as required
by tax law.
6. Your choices
You can:
- Request a copy of the personal information we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your information, subject to legal retention requirements;
- Opt out of marketing emails and SMS at any time using the unsubscribe link or by replying STOP.
To exercise any of these rights, email
[email protected]. We will respond
within 30 days.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect
the information we hold, including encryption in transit, access controls, and
vetted third-party providers. No system is completely secure; if we learn of a
breach affecting your information, we will notify you as required by law.
8. Children
The Service is not directed to children under 13, and we do not knowingly
collect information from them. If you believe a child has provided information
to us, please contact us so we can delete it.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at
the top of this page reflects the effective date of the current version.
Material changes will be announced by email to active subscribers.
10. Contact
Questions about this Privacy Policy can be sent to:
LeadingLocal LLC
Attn: ShopSiteHQ Privacy
[email protected]