Legal
Last updated: April 28, 2026
This Service Agreement ("Agreement") is between LeadingLocal LLC ("we", "us"), the operator of the ShopSiteHQ product, and the customer who has signed up and paid for the Service ("you", "your"). By starting a paid subscription, you agree to this Agreement and to our Terms of Service and Privacy Policy.
Plain English: in exchange for your monthly subscription fee, we build and host your shop's website, give you access to a CRM workspace, and keep both running for as long as you stay subscribed.
Your subscription includes the items listed for your selected plan (Basic, Starter, or Growth) at the time of signup. Across all plans, we provide:
Plan-specific items — number of pages, level of CRM setup, blog, and SEO scope — are described on the pricing page. We may update plan inclusions over time; changes that reduce what's included will not affect your existing subscription until your renewal.
Add-on services may be available at additional cost. Get a written estimate before assuming any work outside this list is included.
After you submit the intake form, we'll build a preview of your site and book a walkthrough call with you within 7 days. On that call, we'll demo the site, confirm your plan, take payment, and publish the site live. If you cannot make the call within 7 days, we may pause the build until a time is rebooked.
If you already own a domain, you keep ownership and registration with your existing registrar. We'll walk you through pointing the necessary DNS records to our hosting (or, with your permission, do it for you).
If you do not own a domain yet, we recommend you register one in your business's name. If we register a domain on your behalf, we will hold it as your agent and transfer it to you on request, subject to recovery of any out-of-pocket registration cost.
In either case, the domain itself is yours. If you cancel the subscription, you keep the domain.
All content you provide to us — text, photos, customer information stored in the CRM, reviews, brand assets — remains yours. While you're subscribed, we have a limited license to host and display it for the purpose of operating the Service.
You can request an export of your customer-provided content, including a CSV of your CRM contacts, at any time during your subscription and for up to 30 days after cancellation. After 30 days post-cancellation, we may delete your data from our active systems, subject to retention required for accounting or legal purposes.
The website templates, design system, code, intake wizard, CRM configurations, and ShopSiteHQ branding remain the property of LeadingLocal LLC. While you're subscribed, you have a non-exclusive, non-transferable license to use the website we build for you for the operation of your business.
If you cancel, the license ends. The site we built will be taken offline. You may not extract, copy, or rehost the templates or code on another platform. However, the underlying content you provided (your text, your photos, your logo) is yours to take elsewhere.
Subscriptions are billed in two parts. At signup, you prepay an initial term covering your first 90 days of the Service. Beginning on day 91, a monthly recurring fee is charged on the same date each month through Stripe.
Failed monthly charges trigger a 7-day grace period during which we will retry the card and reach out. After the grace period, the Service may be suspended; after 30 days unpaid, the subscription may be terminated and the site taken offline.
The prepaid initial term is non-refundable, except that if we materially fail to deliver the Service in the first 14 days after launch, you may request a pro-rata refund of the unused portion of the prepaid term. Monthly fees billed after day 90 are non-refundable but will not be charged again once you cancel; you keep access until the end of the current billing period.
You may cancel at any time by emailing [email protected] or by replying to any subscription email. Cancellation takes effect at the end of the current billing period; you keep access until then. After cancellation:
We may also cancel the Service if you materially breach this Agreement, fail to pay, or use the Service in a way that creates legal or operational risk for us. In those cases, we'll give written notice and a reasonable chance to cure if the issue is curable.
We work to keep the Service available and performant, but we do not commit to a formal uptime guarantee at this stage. Most outages are caused by upstream providers (Cloudflare, GoHighLevel, registrar issues) and are resolved as those providers resolve them. We will respond to support requests within one (1) U.S. business day, and faster for outages.
To the maximum extent permitted by law, our total liability under this Agreement is limited to the fees you paid us in the three (3) months before the event giving rise to the claim. We are not liable for lost profits, lost leads, lost data, or other indirect or consequential damages.
We are an independent contractor providing services to you. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between us, except where we explicitly act as your agent (for example, when registering a domain on your behalf).
This Agreement is governed by the laws of the State of Oregon. Any dispute arising under it shall be resolved in the state or federal courts located in Jackson County, Oregon. The prevailing party in any dispute is entitled to recover reasonable attorneys' fees and costs.
We may update this Agreement. Material changes will be announced by email to active subscribers at least 30 days before they take effect, and the "Last updated" date at the top will reflect the new version. If you do not agree with a change, you may cancel before it takes effect.
Questions, support requests, or notices under this Agreement should be sent to:
LeadingLocal LLC
Attn: ShopSiteHQ
[email protected]